Fitbit app keeps asking me to update my Versa 4

[Loz-Jess]

Hi Community, 

Can someone help me understand why my Fitbit app is freezing once it goes to the update screen (as seen below)? 

The problem is that it freezes once I try to click the update button and so it does not register that I am clicking. The app has updated, and connected to my Versa 4, and I am following the correct way to update my device, but the app is still freezing. 

Thank you in advance, 

Loz

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Loz-Jess. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Fitbit app is freeze on that screen. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. Nevertheless, please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your issue. Stay tuned to your inbox!