help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-04-2026 07:19 - last edited on ‎02-06-2026 06:11 by Fitbit Moderator

‎02-04-2026 07:19 - last edited on ‎02-06-2026 06:11 by Fitbit Moderator

I have a revvl 6 android phone and I've had know issue with the app till today. I tried resetting my phone, clearing cache,and even deleting the app and redownloading it. It will not open. My sister has the same phone and wa.

---

I meant to say my sister has the same phone and watch and it works fine for her.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎02-04-2026 08:42

‎02-04-2026 08:42

Hello @Bluestar1012!  It’s nice to see you around!

I'm sorry to hear that your Fitbit app is not working properly. 

Would you be so kind as to check if your mobile phone is up to date? 
 

Best Answer

‎02-04-2026 09:46 - last edited on ‎02-06-2026 06:06 by Fitbit Moderator

In response to MaCrisGBFitbit

‎02-04-2026 09:46 - last edited on ‎02-06-2026 06:06 by Fitbit Moderator

It is up to date

---

It's been fixed thank you 

Best Answer
0 Votes

‎02-06-2026 06:13

In response to Bluestar1012

‎02-06-2026 06:13

Hi @Bluestar1012.

Thank you for reporting this. Our team has worked on it and, as you mentioned, this issue has been fixed. 

Please make sure to have the latest Fitbit app version:  4.62.1 that is slowly being released and available on the Play Store.

Have a wonderful weekend! 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes