My versa 4 has been malfunctioning for over a month, the sensor that counts floors is faulty at the very least. This watch is barely 6 months old and I also bought the extended warranty for this overpriced garbage.
I started a claim with Fitbit weeks ago and all I’ve been able to get back from them is repetitive instructions for troubleshooting, all of which I’ve done and none of which has fixed the faulty watch. The most recent troubleshooting has, instead, caused additional problems in that my watch is now no longer getting notifications.
The update I received today is that they will “continue to monitor the situation” but “may not be able to provide a fix in the immediate future”.
I spent hundreds of dollars and additional money on an additional warranty to have a watch with all of the features Im paying for and ALSO spending money on a premium membership to track, accurately.
This has been the most appalling customer service experience I have ever had, especially in regards to a product under warranty. There is no wonder that Fitbit has a 1 star rating on the BBB.
This is my 5th watch from them in 5 years and that should have been a red flag but previously I have not been denied a replacement under warranty.
Spare yourself the frustration and waste of money and go with Apple or garmin or literally any other brand. I am since I no longer have a Fitbit that works and have wasted too much money on such a poorly run company
