Fitbit won't start and red x appears on reset

[seanlong84]

the screen showed a flashing fitbit logo and a red x. then it went dead. attempted all the solutions, unpaired the phone and watch, removed the watch from the app, restarted my phone, unpaired all my devices on my phone. nothing works. it still doesn't allow me to get to any sort of menu or signs of life on the watch. please help

[FatimaFitbit]

Hi there @seanlong84! A warm welcome to the Fitbit Community!

Thank you so much for letting us know about this situation and for all your efforts too.

I checked with support and it seems like you already have a case created. My best advice is to keep an open communication with them so they can provide you with more details about your situation.

[CarlyBrix]

Mine does this too, how do I contact support? I’m also having trouble finding out the warranty period