help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart Rate Monitor Not Working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-17-2023 17:26

‎01-17-2023 17:26

I recently swapped my Versa 2 for the new Versa 4 and it isn’t reading my heart rate accurately during workouts. It rarely reads above 100 bmp. How can I fix this?

Best Answer
0 Votes
2 REPLIES 2

‎01-17-2023 22:49 - last edited on ‎09-06-2024 15:53 by Fitbit Moderator

‎01-17-2023 22:49 - last edited on ‎09-06-2024 15:53 by Fitbit Moderator

Hi @LaurenS83 - any smart watch after the Versa 2 has this problem with reading heart rate accurately during movement or exercise but should still measure RHR and sleep ok.

if you are unhappy with the watch Fitbit have a 45 day refund policy or possibly authorised dealers too, some stores provide 14 to 30 day refunds.

Author | ch, passion for improvement.

Best Answer

‎01-18-2023 03:15

‎01-18-2023 03:15

@LaurenS83 Welcome back to the Fitbit community!

The back of previous Versa models was more curved while the back of the Versa 4 is almost flat. Thus, after my experience, it is even more important for the Versa 4 to be worn correctly during exercises to get more reliable heart rate tracking.

By wearing my Versa 4 two fingers above my wrist, I get readings above 100 bpm as well.

 

exercisewear.png

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer