Heart rate does not change on my Versa4

[VickiP1992]

I noticed the other night, that when my husband and I were walking, my heart rate wasn’t changing at all according to my watch. When I looked at the app, it was definitely showing an accurate heart rate. How do I fix this on my watch?

[JuanFitbit · Accepted solution]

@VickiP1992 , A warm welcome to the Community! Thank you for your message and information. 

Please try restarting the Versa 4, by pressing the button for 8 seconds until you see the Fitbit logo appearing on the display. Release the button. 
The Versa 4 should restart. Please make sure that the Versa 4 was charging for at least 30 minutes. 

If this doesn't help try changing the clock face. How do I change the clock face on my Fitbit device?

[VickiP1992]

That worked! Thank you!

[JuanFitbit]

@VickiP1992 , Thank you for your reply. I'm glad that the information was helpful. Just for others that might have the same issue, could you please confirm if the restart or  changing the clock face helped?