Horrible Experience

[Manthonyalves]

My 3 week old versa 4 stopped turning on today. My first chat with support I was given troubleshooting steps that didn’t make sense for the issue (told to clean the charger when the charger was still working with a different versa 4). My second chat they told me in warranty I would have to ship it out and wait 5-10 days to be sent a replacement and then sent me a prepaid label (I don’t have a printer). I contacted a third time and asked about returning it as I have only had it for 3 weeks and was directed to file an insurance claim. I told them it didn’t make sense to file a claim when the device was in warranty but they insisted. As soon as I entered the info with all state I was directed back to Fitbit. I tried to contact chat for a 4th time and it now will not let me connect through chat. This is insane. I have purchased around 8-10 fitbits in my home over the last 10ish years. This experience is convincing I just need to get an Apple Watch.

[Odyssey13]

Hi @Manthonyalves if you purchased directly from Fitbit, you have a 45 day return window. As for the printer issue, is there a library you can go to and log on a computer to print the label?

[Manthonyalves]

Thank you! I did purchase directly from Fitbit I tried asking customer service about a potential return and instead they sent me to insurance. I’ll look into returning it!