Hi @LeonneGee and warm welcome to the forums.
I appreciate your message, and I'm sorry to hear that you are unable to set up Alexa to your new Versa 4.
This is not the experience we want for our customers, and I'll be glad to suggest you some advices.
Could you please read and follow the steps shown here: How do I set up a voice assistant on my Fitbit smartwatch?
If you still experience troubles, please take a look into the following help article: How do I troubleshoot apps on my Fitbit device?
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