Logo flashing then big red X on Versa 4

[Beth31869]

• I just got my Versa 4 about a week ago.  It tried to update and now won't do anything it just gets stuck on the screen that says it's trying to connect ( see pic for reference)

   I have tried all the suggestions I could find to try and fix the error.  Nothing works.  HELP. I really don't what to be stuck with a brick!  So very disappointing 😞 

Moderator Edit: Clarified subject.

[Guy_]

Hi @Beth31869 - This is a known bug in the new V4 Fitbit App released in September. 

Probably the best option is to get a refund.

Fitbit have a 45 day refund policy or possibly authorised dealers too, some stores provide 14 to 30 day refunds.

[Jude1970]

Mine did the same thing but mine isn’t a new one, I’ve had it for about 2 years. It is completely dead now. The app says my battery is fully charged. So I’m guessing there’s nothing I can do about mine??? 

[caroleanne01068]

I just got a new one last week and keeps doing this aswell 🥺

[Beth31869]

I kind of figured that's what I would have to

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So frustrating and disappointing!

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UGH,  what a waste! 

[Beth31869]

UGH,  what a waste! 🤬

[Frank613]

Same thing happened to mine . I contacted Fitbit and they sent me a replacement. It’s an ongoing problem and they sent me a reconditioned one