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Lost all of today's data

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‎11-13-2025 19:37

‎11-13-2025 19:37

Just got a new version 4. Synced it. It showed the steps I had earnes up to that point during the day. Added more steps, synced to the phone automatically a few times. Everything seemed good. All of a sudden it synced and reset my steps to like 700. How do I get my steps back for today? I have a goal of 20k steps every day and this is killing me. 

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‎11-14-2025 04:42

‎11-14-2025 04:42

Hi @Moe0303, welcome to our Community is nice to have you here!

I understand what you are going through with your Versa 4, thanks for all the troubleshooting steps you already tried.

I can recommend you to try a restart of your device with help of this article.

This other article might help you to understand better how to track correctly your steps. How do I track my steps with Fitbit with my phone?

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