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Versa 4 won't connect to my iPhone 12 anymore

‎12-30-2025 13:04 - last edited on ‎12-31-2025 04:02 by Fitbit Moderator

‎12-30-2025 13:04 - last edited on ‎12-31-2025 04:02 by Fitbit Moderator

I have lost connection/sync with my iPhone 12 and Fitbit Versa 4. I have tried everything in the forums but no success. This only started yesterday. I cannot view the versa in my Bluetooth settings unless I try to pair it from the Fitbit app. I enter the 4 digit number and it looks like it’s going to but it never does. I have deleted/reinstalled the app many times and I would guess tried to pair it about 100 times. I even tried setting up a new Fitbit account but that did not work. It’s worked fine for about a year so I don’t know why yesterday it suddenly stopped working 

Moderator Edit: Clarified subject

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‎12-31-2025 05:11

‎12-31-2025 05:11

Hi there, @MartinBertram. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 stopped syncing. I understand your concern, we are here to help you!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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