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Unable to login using my Gmail on Versa 4

‎10-28-2025 19:38 - last edited on ‎10-29-2025 08:50 by Fitbit Moderator

‎10-28-2025 19:38 - last edited on ‎10-29-2025 08:50 by Fitbit Moderator

Getting message that my Gmail email is already in use for a different Fitbit account.  I cannot get around this and I don't have the time to mess with this.   Pls give me specific instructions to remove the "different fitbit account" from my google account so maybe I can easily and quickly connnect it to google and continue on with my life..

 

Moderator edit: edited title to clarity.

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‎10-29-2025 09:05

‎10-29-2025 09:05

Hello, @jatd welcome to the Fitbit Community,

I understand the situation you have with your email account not allowing you to login using your Versa 4.

Since you are having a very specific behavior, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

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