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My 9-month old Versa 4 not tracking sleep 3 nights recently

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‎10-22-2023 10:48 - edited ‎10-22-2023 12:30

‎10-22-2023 10:48 - edited ‎10-22-2023 12:30

Suddenly after working perfectly for months, my Versa 4 has become unreliable on sleep data with 3 nights over the past 3 weeks only capturing 1 or 2 hours.  My sleep should have been shown as normal.  My heart rate was captured normally.  

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3 REPLIES 3

‎10-24-2023 02:59

‎10-24-2023 02:59

Welcome back to the Fitbit community, @pugetsoundgirl!

Sad to hear that you're having an issue with your Versa 4.
To improve sleep tracking results considerably I'd suggest setting a sleep goal and setting up a sleep schedule. To see how to do that you might want to have a closer look here:

How do I track my sleep with my Fitbit device? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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0 Votes

‎10-29-2023 12:04

In response to Talahthas

‎10-29-2023 12:04

Thanks for the reply, but I already had sleep goal and schedule. I have been a Fitbit user for over 10 years. So that is not helping solve the issue.  

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‎10-29-2023 15:09 - edited ‎10-29-2023 15:11

In response to pugetsoundgirl

‎10-29-2023 15:09 - edited ‎10-29-2023 15:11

I was noticing similar issues and had to do a manual sync.  Ever since I moved over to google, I’ve noticed it doesn’t auto sync regularly anymore…I just did a help chat and they said to remove my phone from the sync menu (under my watch) and see if that changes anything.

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