help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa 4 got ride of my steps today

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-05-2023 15:39 - last edited on ‎11-06-2023 02:44 by Fitbit Moderator

‎11-05-2023 15:39 - last edited on ‎11-06-2023 02:44 by Fitbit Moderator

I have had nothing but trouble from this birthday present. I had accepted that it doesn’t do all the stuff it promised but it did at least track my steps/miles but today it decided not to do that and I didn’t noticed till bedtime. I have been out on two long walks today which should have registered at least 13k of steps but I noticed it has registered less than 5k. I have had it 4 months - can I return it? My old charge3 was so much more reliable. 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎11-06-2023 03:24

‎11-06-2023 03:24

Welcome to the Fitbit Community, @CarolSt!

Sad to hear that you're having issues with your Versa 4.
Fitbit's return policy covers 45 days from shipment. Please make sure your phone meets Fitbit's current system requirements to give you access to all functions:

Fitbit Setup Requirements 

If it does, I'd suggest to start all over to hopefully get everything to work as supposed. To do so, please first sync your device to not lose any data it might have tracked so far and give your device a full charge. Next swipe down from the clock face and tap the gear icon in the upper right corner to access Settings. Now swipe to About Versa 4 and tap that. Then swipe to Factory Reset, tap and confirm.

Now remove your Versa 4 from your Fitbit app and restart your phone. Finally please closely follow the steps mentioned here to set up your Versa 4:

Fitbit Versa 4 User Manual - Get Started 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes