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My Versa 4 is not recording sleep score

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‎04-01-2023 00:26 - last edited on ‎04-03-2023 12:55 by Fitbit Moderator

‎04-01-2023 00:26 - last edited on ‎04-03-2023 12:55 by Fitbit Moderator

I have had my versa 4 for a little over a month and it is still not recording sleep score, or my heart bpm regularly. I wear it snug on my wrist and have tried different placements, and it's not working. I have tried restarting it and everything else I can think of. Even contacted customer support and they had me change my watch face to the sleep score one and tried a couple different watch faces but nothing is working. I'm very frustrated. I paid for a watch that is supposed to record all of these things and also paid for fitbit premium for nothing to work correctly. 

 

Moderator edit: clarified subject.

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‎04-03-2023 06:54 - last edited on ‎06-15-2023 12:12 by Fitbit Moderator

‎04-03-2023 06:54 - last edited on ‎06-15-2023 12:12 by Fitbit Moderator

Hi @Brirose143. Welcome to the Fitbit Community Forums.

Thank you for sharing all this information about the inconvenience that you've been having with your Versa 4. 

Keep in mind that you must see sleep stages in order to see a sleep score. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

 

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

If you see sleep stages but don’t see a sleep score, please note that it may take a few minutes for your sleep score to appear. In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually and make sure to keep the Fitbit app and the devices' firmware updated to the latest version available. 

The Versa 4 may need some days to collect some information (particularly regarding to heart rate) and provide sleep score, sleep stages and other data. Make sure that you've also tried the restart procedure described here and check if you continue to experience the same problem.In case the problem is related to the Fitbit app, please try the following as well: 

  • Log out from the app.
  • Clear Cache and Cookies for the Fitbit app in your phone's settings.
  • Restart your phone.
  • Log back in to check if you're able to see your data properly.
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