help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa 4 won't track my floors accurately

‎08-26-2025 13:40 - last edited on ‎08-26-2025 14:01 by Fitbit Moderator

‎08-26-2025 13:40 - last edited on ‎08-26-2025 14:01 by Fitbit Moderator

Is there any way to get my Fitbit to recognize half flights of stairs? I live in a split level so I am up and down half flights all day long

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎08-26-2025 14:08 - edited ‎08-26-2025 14:09

‎08-26-2025 14:08 - edited ‎08-26-2025 14:09

Hi there, @Larryb5959. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not tracking your floors. I understand your concern.

Regarding your inquiry, if the flight you climbed is less than 10 feet you may find that the device's floor count doesn't exactly match how many floors you climbed. Your device uses both an accelerometer and altimeter to track floors, and registers a floor when detecting continuous motion combined with an elevation gain of about 10 feet. Because the device looks for continuous motion, pausing when you go up a flight of stairs can cause the device to not count the floor. For more information, see How does my Fitbit device calculate my daily activity?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes