My brand new versa 4 display are off, how to return this

[fitriyani]

Hi, 

I just bought versa 4 and when it came i set up in my device and it works, i charge it till 98% and even set the wallpaper 

and i went to be, this morning my versa 4 just went off, the display is just dead… i try to push the button and it only vibrate, tried to sync it with my app and it didnt sync

this is a totally brand new versa 4 i just bought, please please help me what to do here and how can i return this? 

[Guy_]

Hi @fitriyani - try charging it again.

Note: if you pull down on the watch face to get to Quick Settings you can see battery level any time.

If the display does not come back it is probably faulty then get it replaced where you bought it.

[fitriyani]

Hi Guy,

thank you for the advise

Had tried to charge this back and it only vibrate, the green light on the back of the watch are also off 

my seller online haven’t responded yet

however i had contactedbthe customer support, really hope this cab be resolve.. i’m so sad

[Rich_Laue]

@fitriyani have you tried restarting the Versa 4? Hold on the button for 12 - 15 seconds. During the restart process, I never felt a vibration.