My experience with Fitbit

[Elmmire]

• I am very disappointed with the Fitbit support. I posted a message a couple of months ago about my Versa 4 not working, charging and turning on.
• I was told to reboot following the steps provided, which I did.
• This hasn't worked and I am still unable to use my Versa 4. I commented back on my original post and have not had a response. To then see that my post has been closed.
• If I am able to get a new smart watch, I will not be getting a Fitbit. I am very disappointed as I have had various others and loved them. 
• I apologise for the bluntness, however I do not feel like I have been taken seriously. 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Elmmire  the help you get on these community forums is peer-to-peer from other members who use Fitbit devices. If you want customer service, go to this page - click to go there - and fill out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going.

[bernardsimpkin]

As I read more of these questions and comments makes me feel thjat I should have come here before purchasing the Versa 4 as a replacement for my Versa 3. My Versa 3 was having many of the problems mentioned here but as it was a few years old I felt that a replacement with a newer model may be the answer, but it looks like I am wrong.