My experience with Versa 4 replacement and Customer Service

[MOM03]

My daughters Versa 4 that she has had for four months stopped working. I went through all the trouble shooting called customer service and the device had to be sent back. They sent me a different device for that device not to work. Now they want me to sent that one back. I asked for them to send a new one and they responded with they will send what is in the ware house. I am having to make several trips thirty minutes away to send these devices back. I don't have the time to do this and my patience is done.  

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MOM03. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear about the inconveniences you've been having with your Versa 4 and the replacement process. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 4 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. Thanks in advance!