My experience with Versa 4

[Sandyamba]

So new Fitbit 4 that has now started working ( purchased today day31/03/2023)if it’s kept in complete darkness 😳 On one hand I have a Fitbit 2 other Fitbit 4. Fitbit 4 I have close to bottom of hand ( so in complete darkness) not comfortable by any means.

But apart from getting messages, nothing is basically sent to my phone, nor can I use google for paying.

I have rung company they will give me new watch.. so I will do.. but the problem obviously lies within Fitbit changing to having a goggle account( not needed till 2025)

whilst now I can see my steps nothing comes up on my phone as to what I’ve done.

So I want my money back and it’s a yes to Apple Watch.

Do not buy a Fitbit till they have worked out there problems:

Moderator Edit: Clarified subject

[Talahthas]

Welcome back to the Fitbit community, @Sandyamba!

As you've mentioned that you're wearing your device close to the bottom of your hand, please have a look here to see how you should wear your Fitbit device to get better tracking results:

How do I wear my Fitbit device? 

Concerning your issue not being able to use Google Wallet, please check for supported banks in this article:

Google Wallet Help - Find supported payment methods 

[N8teGee]

Hi @Sandyamba.

If you want a refund you will need to return it to wherever you purchased it from.

[Sandyamba]

They are sending new one, didn’t have to go to shop purchased from.

They won’t allow me to put up letter of sending it and at no cost.

cheers

[N8teGee]

@Sandyamba Ok so they did an exchange, although from your first post I thought you were looking for a full refund? That would likely involve returning it to the place your bought it from. 

[Talahthas]

Thanks for your positive feedback, @Sandyamba, have fun with your new device!

[Sandyamba]

I was looking for one that works.

They are sending a new one, though the one I got now works.. no understanding why, but for how long it will work I’m not sure