My experience with Versa 4

[Bkdavy]

I have been a Fitbit premium subscriber since 2017. Since Google took over it’s gotten progressively worse, but this is the straw that broke the camels back. Last night my Fitbit apparently tried to download the latest update. I didn’t tell it to do this. When I woke up this morning, the watch was black. No lights. App says phone is charged at 84%but won’t connect to the phone. Holding the button for 10,20, 30, or even 60 seconds has no effect. When on the charger it just vibrates every second. Called tech support, and they said they cannot fix it, and only offered a 35% discount on a new device. So clearly Google is trying to drive sales by sending out an update that breaks devices that are out of warranty. 
So Goodbye Fitbit and Google. 

Moderator edit - updated subject for clarity

[MaCrisGBFitbit]

Hello @Bkdavy!   It’s nice to see you here!

I'm sorry to hear that your Versa 4 is not working. Thank you for letting me know that you contacted support before. 

Just to confirm, please tell me if you tried all the steps in the following article: Why isn't my Fitbit device's battery charging?

After cleaning the contacts and restart your watch please charge your Versa 4 for at least 30 minutes. 

[Bkdavy]

I tried everything. It’s now just a vibrating brick. Too small for a paperweight. 

[xxSaffyxx]

I have a very similar problem. Since it's indicated an update is available, I have approved the update. However, the update doesn't work at all. I've tried many times. Removed the app and downloaded it again. Turned off/on the phone. Turned off/on bluetooth. Still no luck, it seems stuck.

To make it worse, it will no longer sync my activity to the app. Steps will not even show. Really annoying. I also have the Versa 4.

[MaCrisGBFitbit]

Hi @Bkdavy!  Thank you for your reply.

We have tried all possible steps through this channel to try to resolve this issue. My best suggestion is that you contact technical support directly, as they have more tools to provide you with the appropriate follow-up.  

Hello @xxSaffyxx!  It’s nice to see you around!

I'm sorry to hear that your Versa 4 is unable to complete the update and now is not syncing. I appreciate all the steps you tried before contacting. 

In the following help article you will find some steps to complete your update:  Why can't I update my Fitbit device?

[Bkdavy]

In my original post, I said I had already contacted tech support. No good. 

Got my Ga#min today. Good bye Fitbit.