help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My heart rate is not displayed in the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2025 20:01

‎03-09-2025 20:01 

 
  • I¨ve alredy done all this and it doesn´t work
  • I´m trying the premium oprtion and it doesn´t work either
  • Make sure that your Fitbit app is updated
  • Log out of your Fitbit app
  • Force quit the app
  • Log back into your Fitbit app
  • Sync your Versa 4

If the issue is not solved after trying the above, would you mind checking if the heart rate is the only data that is not syncing?

Best Answer
0 Votes
2 REPLIES 2

‎03-09-2025 21:02

‎03-09-2025 21:02

Hi @Eyenny - if the watch optical sensor has a fault or the watch is worn over tattoos you may not get a reliable HR result.

First restart your watch, by holding the watch button for 10 seconds till the display blanks or it vibrates and wait for it to restart.

Check the watch is recording HR, either on the clock face or by swiping the watch face to the left where you see the core stats.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎03-10-2025 05:56

In response to Guy_

‎03-10-2025 05:56

Hi @Eyenny ! A warm welcome to the Community! Thank you for your message and  feedback. 

Our team is aware of the missing heart rate graph on the Fitbit app and is looking into it. 
Many users have mentioned that it got solved for them after changing the clock format to 24h clock.

A try is worth it . How do I change to a 12 or 24 hour clock?

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
Best Answer
0 Votes