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My new Versa 4 is not counting steps

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‎06-19-2023 13:09

‎06-19-2023 13:09

Hi my new Versa 4 which otherwise seems to be set up is not counting steps.  I have been on multiple walks today and my step count is 0

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‎06-19-2023 14:16 - edited ‎06-19-2023 14:17

‎06-19-2023 14:16 - edited ‎06-19-2023 14:17

Are you talking about daily total steps?   What about daily mileage, calories burned?  Have any of them?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-19-2023 20:41

‎06-19-2023 20:41

Hi @Junoismypup  if you chose a different clock face you probably didn't give permission to display that information.

You can check this by swiping the watch face left and see if steps show or syncing the watch with the app.

Author | ch, passion for improvement.

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‎06-19-2023 20:48

In response to Guy_

‎06-19-2023 20:48

@Guy_brings up a good point.  Are you looking for step count on watch or on phone app?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-21-2023 07:25

‎06-21-2023 07:25

My Versa 4 is underreporting my steps, heart rate, and zone minutes.  I am returning it and going back to the Charge 5. I think my wrist is too small.

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