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My new Versa 4 isn't receiving text message notifications

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‎03-31-2025 07:29

‎03-31-2025 07:29

My new Versa 4 isn't receiving text message notifications. I have all notification settings set up and on, I have reinstalled the app and restarted my phone. Bluetooth is connected. I also cant seem to search for my apps to in the Fitbit app to allow notifications. Help! 

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‎03-31-2025 07:38

‎03-31-2025 07:38

Hi @LAM26 and welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your new Versa 4 isn't receiving text message notifications. 
Thank you for your troubleshooting efforts. 

I understand your feelings about this situation, and I'll be glad to suggest you some steps. 

Could you please verify your settings and complete the troubleshooting steps shown in the following help article ? Why are notifications delayed or missing?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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‎03-31-2025 07:40

In response to MarioSFitbit

‎03-31-2025 07:40

I have completed all the trouble shooting steps in that article. I am receiving WhatApp message notifications, but not text message or social media app notifications

 

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‎04-01-2025 02:20

In response to LAM26

‎04-01-2025 02:20

HI @LAM26 - in the Fitbit App, tap the device/battery icon and then on your watch and then Notifications and also App notifications. Choose all the apps from which you wish to receive notifications.

For an iPhone see How do I get notifications from my phone on my Fitbit device? as it has special requirements.

Author | ch, passion for improvement.

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‎04-01-2025 03:08

In response to Guy_

‎04-01-2025 03:08

Thank you. I have done all of this. In App Notifications in the Fitbit app, I do not have any options to choose from and I cant search for any apps either. 

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‎04-01-2025 06:33

In response to LAM26

‎04-01-2025 06:33

Hi @LAM26 ! Thank you for your additional information and the troubleshooting steps performed. 
I'm sorry to hear that the situation is always the same. 

May I suggest you to verify if there is a pending update for your Versa 4 ? The steps are shown in the following help article : How do I update my Fitbit device?

 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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‎04-01-2025 07:09

In response to MarioSFitbit

‎04-01-2025 07:09

I have completed a full factory reset and update to the device. Still no message notifications or options to add apps...

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‎04-01-2025 07:55

In response to LAM26

‎04-01-2025 07:55

Hi @LAM26 

I appreciate your message. Sorry to hear that the issue still remains. 

I suggest you to contact support, since they have more tools in order to find your options. What can we help with?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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