My new Versa 4 isn't receiving text message notifications

[LAM26]

My new Versa 4 isn't receiving text message notifications. I have all notification settings set up and on, I have reinstalled the app and restarted my phone. Bluetooth is connected. I also cant seem to search for my apps to in the Fitbit app to allow notifications. Help! 

[MarioSFitbit]

Hi @LAM26 and welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your new Versa 4 isn't receiving text message notifications. 
Thank you for your troubleshooting efforts. 

I understand your feelings about this situation, and I'll be glad to suggest you some steps. 

Could you please verify your settings and complete the troubleshooting steps shown in the following help article ? Why are notifications delayed or missing?

[LAM26]

I have completed all the trouble shooting steps in that article. I am receiving WhatApp message notifications, but not text message or social media app notifications

[Guy_]

HI @LAM26 - in the Fitbit App, tap the device/battery icon and then on your watch and then Notifications and also App notifications. Choose all the apps from which you wish to receive notifications.

For an iPhone see How do I get notifications from my phone on my Fitbit device? as it has special requirements.

[LAM26]

Thank you. I have done all of this. In App Notifications in the Fitbit app, I do not have any options to choose from and I cant search for any apps either. 

[MarioSFitbit]

Hi @LAM26 ! Thank you for your additional information and the troubleshooting steps performed. 
I'm sorry to hear that the situation is always the same. 

May I suggest you to verify if there is a pending update for your Versa 4 ? The steps are shown in the following help article : How do I update my Fitbit device?

[LAM26]

I have completed a full factory reset and update to the device. Still no message notifications or options to add apps...

[MarioSFitbit]

Hi @LAM26 

I appreciate your message. Sorry to hear that the issue still remains. 

I suggest you to contact support, since they have more tools in order to find your options. What can we help with?