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My versa 4 has completely stopped tracking my heart rate and my streps

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My versa 4 needed an update I needed to go to bed so I left it till the morning.

It after completely stopped tracking everything heart rate, steps, workouts.I wore it all day and nothing. Before it worked perfectly as well! For some reason it also knows how many calories I burnt??

I have synced and restarted. I don’t want to loose everything I have built up.

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Hi @Ashwins1234 - any data that has been synced is uploaded to the Fitbit servers so won't be lost.

You may have a syncing issue with the new v4 Fitbit app which is changing all the time. 

Try the following to get around any syncing issue, Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on or other Fitbit watches on.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

Author | ch, passion for improvement.

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I will try that on the weekend thanks for the help.

But I thought it was a watch issue because the sensors aren’t going off and the did before so if I do that the sensors will work again?

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