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New Versa 4 keeps resetting itself

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‎07-14-2024 21:02 - last edited on ‎07-15-2024 07:25 by Fitbit Moderator

‎07-14-2024 21:02 - last edited on ‎07-15-2024 07:25 by Fitbit Moderator

Literally just bought a versa 4 today and it’s CONSTANTLY restarting.

Ive manually reset it 3+ times, disconnected/erased/reconnected it from my phone’s (iPhone 14pro) Bluetooth, erased then reinstalled the Fitbit app, and just conducted a factory reset. 

Nothing. Has. Worked.
For $220, I’m beyond irritated.  

Moderator Edit: Clarified subject

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0 Votes
2 REPLIES 2

‎07-14-2024 21:09

‎07-14-2024 21:09

Hi @itshahaholly - if you have chosen a clock face with a fault this can happen. Try using the original clock face only.

However if it continues get a refund immediately rather than a refurbished replacement under warranty which may also have issues.

Author | ch, passion for improvement.

Best Answer

‎07-14-2024 21:47

In response to Guy_

‎07-14-2024 21:47

Thank you @Guy_ .  I WISH it was just a clock face issue (though even then, why should the product be allowed to glitch out? 😖).  I hadn't changed the clock face at all, the issues started right out the box 😕

I just got off a chat with a support staff and I have a ticket set up for a replacement, but after your response I think I will go back to Target tomorrow for an exchange.  Thank you for your reply 🙏

Best Answer