12-06-2023 19:55
12-06-2023 19:55
My new versa 4 is stuck on the scrolling directions. It is fully charged, the app downloaded to my phone and logged into. The device is connected and syncs.
The device is stuck on asking language, I answer English. Then it's stuck on the scrolling directions. The last line is "we are here to help" and the website address.
Thanks for any advice to
Answered! Go to the Best Answer.
12-07-2023 08:23
12-07-2023 08:23
12-07-2023 03:05
12-07-2023 03:05
Welcome to the Fitbit community, @Jennn1F!
Sad to hear that you're having issues setting up your Versa 4.
Please try if restarting your device will let you start all over. To do so, please hold your Versa 4's button for around 10 seconds until you'll hopefully see the Fitbit logo on it's display.
I'll keep my fingers crossed.
12-07-2023 08:23
12-07-2023 08:23
12-07-2023 13:43
12-07-2023 13:43
You're welcome, @Jennn1F, thanks for reporting back.
Your description about how you've solved your device's issue may be very helpful for others having a similar problem.
Thanks for letting me know that I could motivate you to continue trying to get things fixed.
If you have any further questions, do not hesitate to come back.