New Versa 4 won't pair with my Galaxy S21 FE 5G

[Marlebone]

I Have spent  a lot of time trying to pair a new Versa 4 with a new Galaxie S21 FE 5G.  I have followed instructions regarding rebooting and trying over and over.  No luck.  I get as far as that large red x and no further.  Can you have a look?

Moderator Edit: Clarified subject

[Guy_]

Hi @Marlebone - try turning off the telephone Bluetooth and restart the watch and see if it helps get past the red X.

Hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

[MarreFitbit]

Hello there, @Marlebone. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. @Guy_ Thank you so much for your help!

While reading your post, I was wondering if you had any other Fitbit device prior to the Versa 4? If so, please try the following steps:

• Unpair your new Versa 4 and old Fitbit device from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Versa 4 again.
• If there is no connection, restart your Versa 4.

For more information, see Why can't I set up my Fitbit device?

[Marlebone]

No, no, previous Fitbit. This is my very first and I have a brand new
telephone to boot. Do you know if anybody has ever succeeded in pairing
these two in particular. If it can't be done, it would be sensible to quit
beating my head on this wall.

[Marlebone]

Thanks so much for your reply. I have done all of the things suggested and
reached the red X.
It's just that I cannot get the 4 numbers needed to complete the pairing