New Versa 4 won't set up

[midwitch]

I bought a Versa 4 and it arrived last week. I followed the instructions to set it up. It did a firmware update as part of the install. Now it won't work. If its on charge, the screen will work and it will sync with the Fitbit App but as soon as I unplug it, the Fitbit dies and a hard reboot is require to get the screen to work again. 

I've uninstalled, reset it multiples times. I've left it fully charge in setup mode off the charger and it will hold its battery and the screen is responsive. I believe the issue is the firmware update. 

I can't return the watch as even though its not fit for purpose, its not a seller issue, its a software issue. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @midwitch. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that you cannot set up your new Versa 4. I understand your concern, we are here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.