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New Versa 4 won't track my heart rate nor sleep data

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‎12-06-2022 17:30 - last edited on ‎12-08-2022 08:28 by Fitbit Moderator

‎12-06-2022 17:30 - last edited on ‎12-08-2022 08:28 by Fitbit Moderator

I have had my versa for a week and it has not tracked my sleep or my heart rate. I have restarted it, I have reset it, I have uninstalled it, nothing is working. Please help!

 

Moderator Edit: Clarified subject

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‎12-08-2022 08:31 - edited ‎06-17-2023 04:52

‎12-08-2022 08:31 - edited ‎06-17-2023 04:52

Hi there, @Vtedrick71. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

Please note that sleep stages are based on heart rate data. Since you just bought the Versa 4, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? and What should I know about Fitbit sleep stages? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-08-2022 08:31 - edited ‎06-17-2023 04:52

‎12-08-2022 08:31 - edited ‎06-17-2023 04:52

Hi there, @Vtedrick71. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

Please note that sleep stages are based on heart rate data. Since you just bought the Versa 4, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? and What should I know about Fitbit sleep stages? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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