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New Versa 4 won't turn on or charge

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‎03-08-2023 09:26 - last edited on ‎03-09-2023 03:42 by Fitbit Moderator

‎03-08-2023 09:26 - last edited on ‎03-09-2023 03:42 by Fitbit Moderator

Hello,
I just got my Versa 4 and so I opened it up to set it up. I connected it to charge, it vibrated once and realized nothing was coming up to show it was charging so I tried several different outlets etc. Same thing. I went to reset it (like I have seen in several posts) and all it does is vibrate once when I push the button in, but no matter how long I hold in the button to reset it, just a blank screen. So I let it sit for an hour to "charge" and still nothing.
Any idea what is going on? Is it faulty? Thanks in advance.

 

 

Moderator Edit: Clarified subject

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‎03-08-2023 21:08

‎03-08-2023 21:08

Hi @aerwyna87  - take it back where you got it for a full refund as it is not working properly.

Author | ch, passion for improvement.

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‎03-09-2023 03:44 - edited ‎07-29-2023 03:40

In response to Guy_

‎03-09-2023 03:44 - edited ‎07-29-2023 03:40

Hi there, @aerwyna87. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. @Guy_ Thanks for your advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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