New Versa 4 won't turn on or charge

[MysteryAngel]

Just bought a Versa 4 and it started the setup process, and now it won't swtich on or charge.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MysteryAngel. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Versa 4 is not turning on nor charging. I will do my best to help you!

If you haven't done so yet, please restart your Fitbit device as suggested here How do I restart my Fitbit device? 

If the restart doesn't work, may I know if your Versa 4 vibrated during the process? Does your Versa 4 display the Fitbit logo by any chance?

[MysteryAngel]

Thanks for your reply.

I have tried to restart doing all the suggested as above and still nothing.  I don't remember it vibrating, and the screen is blank no logo.

[MarreFitbit]

@MysteryAngel Thanks for getting back and the details provided. 

It sounds like your Versa 4 may have run out of battery during the set up process as the firmware update also requires your device to be fully charged. Nevertheless, please try putting your Versa 4 on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 4. I would recommend trying this maybe twice in a row if a first try doesn’t work.

[MysteryAngel]

Ok i will try that and see if anything happens.  It did say it was at 80% charge when it was updating the software.

[MysteryAngel]

Thankyou so much for your help.  Left it on charge over night and now it's working.🙂

[MarreFitbit]

@MysteryAngel You're welcome! I'm glad to hear that the steps provided did work for you! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!