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New Versa 4 won't turn on

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‎09-28-2022 15:22 - last edited on ‎02-24-2023 08:07 by Fitbit Moderator

‎09-28-2022 15:22 - last edited on ‎02-24-2023 08:07 by Fitbit Moderator

I just got my new Versa 4 today. I was able to charge and connect without issue, but after wearing it for a few minutes, I found that the screen would not come back up. I restarted the device, but it seemed to freeze at the logo screen. I was able to restart and re-add the device, but very shortly after seeing the clock face, it went black again. When trying to restart this time, I noticed that the logo screen flashed (negative logo image displayed), then a large red X appeared on the screen before then going black again. 

 

Any thoughts on what's going on?

 

 

Moderator Edit: Clarified subject

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‎09-28-2022 16:37

‎09-28-2022 16:37

It's bricked, send it back for a replacement. 

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‎09-28-2022 23:25

‎09-28-2022 23:25

Hi @KelliJD - it is probably best to chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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