New phone, won't sync with Versa 4

[Crazsgrl]

I got a new phone about a month ago and my Versa 4 will not sync. I've tried reinstalling the app, updating the app, turning off Bluetooth, nothing....any advise?

Moderator edit: updated subject for clarity

[alexthecat]

@Crazsgrl what kind of phone do you have now? Does it meet the compatibility requirements described here?

[HorareyFitbit]

Hi @Crazsgrl welcome back to our great Community!

I appreciate all the the troubleshooting steps you've tried by your own, I understand what you are going through.

First of all I recommend I you to read the following article to check if there is a step you haven't tried by now. "Why won't my Fitbit device sync?"

Also check if your device is up to date with help of this article.

And thank you @alexthecat for your kindly help!