help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No details on walks done

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-26-2023 10:14

‎10-26-2023 10:14

Maps of walks/runs done not showing details.

Having been told 2 weeks ago on this site  that "we have already escalated this to our support team, who are now actively looking into the issue to come up with a workable solution" Still no joy, or detail on maps. Im finding this very fustrating. How do I make a complaint or get my fitbit replaced. I paid for detailed maps and it looks like this has been taken away.

Best Answer
0 Votes
4 REPLIES 4

‎10-26-2023 15:15

‎10-26-2023 15:15

@FitbitPlayer36 replacing Fitbit won't solve the problem. Lack of detail on map is a result of a recent Fitbit app update. It has nothing to do with your watch and whatever customer support told you was a BS 🤷

Best Answer
0 Votes

‎10-26-2023 23:57

In response to Triletics

‎10-26-2023 23:57

Yes I know the update is to blame. My point with comment "replacing fitbit" is its not what I bought into, and map not what I want.  

I really want to know how the support team are getting on with sorting out this problem!

Best Answer

‎10-27-2023 06:19

In response to FitbitPlayer36

‎10-27-2023 06:19

I posted similar question last week on lack of map detail with new app.  No response from any Fitbit customer service or moderator.

Best Answer
0 Votes

‎10-27-2023 06:33

In response to umbrellaman

‎10-27-2023 06:33

@umbrellaman I think in one of similar threads  @RodrigoMFitbit responded saying he forwarded it to the development team but no update since then. The latest announcement from Fitbit doesn't mention fixing this issue. I'm not holding my breath about it. Knowing Fitbit, this may take weeks or months to get fixed (or won't be fixed at all, that's another option).

Best Answer