No stress management score

[Bogeyboo]

I have not had a stress management score for about five days now. I wear it all the time except when I am in the shower. I have the premium membership. What can I do to get it to work again? Please advise.

[Plum8]

Same for me

[Bogeyboo]

I know I’m doing everything right.. I hope someone figures it out and responds to us.

[Jobu2]

You’re not alone please check out this thread https://community.fitbit.com/t5/Android-App/Third-day-in-a-row-with-no-stress-management-score-from-...

[Sulfate]

Same. I have rebooted Fitbit versa 4 and restarted phone still nothing! 

[jamoosman]

Same. Wearing Inspire 3

[ale_lally]

It's frustrating when your Fitbit's features stop working correctly, especially when it's something you rely on like the stress management score. Here's a breakdown of troubleshooting steps, combining general Fitbit advice with specific points related to the stress management feature:

General Troubleshooting:

1. Restart Your Devices: A simple restart of both your Fitbit Versa 4 and your smartphone can often resolve temporary glitches.
2. Sync Your Fitbit: Ensure your Fitbit is regularly syncing with the Fitbit app. This transfers the data needed to calculate your stress management score.
3. Check Fitbit App Updates: Make sure your Fitbit app is up-to-date. Outdated app versions can cause compatibility issues.
4. Check Fitbit Device Updates: Make sure that your Fitbit Versa 4 has the latest firmware installed.
5. Fitbit App Cache Clearing: Clearing the Fitbit app's cache (on Android) or reinstalling the app (on iOS) can sometimes fix software-related problems.

[Birdlady13]

Same here. I have a Charge 6. I have done all of the troubleshooting suggestions, but still not working.

[Bogeyboo]

I and many other people I think have reached out to the Google techs about this. Hopefully it will get fixed soon.

[BSAScouter]

I went through all the above steps. It showed REMS until the last update. I haven't changed anything. The readout changes with every update!

[LizzyFitbit]

Hi everyone, and a warm welcome to our new members.

Thanks for sharing this issue and the steps tried on your end. Let me share that this issue with the Stress Management Score not recorded was escalated to our team and they're currently working to get it resolved.

I appreciate your efforts and feedback regarding this situation. Once I have more information, I'll update this thread.

[BSAScouter]

Is there any update on the Sleep Time program not showing REM any longer?

Thank you

[Plum8]

Great.
My stress score appeared this morning.

Hugs/Abrazos
Jane

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My REM is showing

Hugs/Abrazos
Jane

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Moderator edit - merged messages 

[Beccapooh88]

I thought it was just me! Nope. Apparently not.  I've tried everything as well.  No luck. I hope they fix it soon. 

[ManuFitbit · Accepted solution]

Hi Everyone.

We received the update from our team and the issue should be resolved by now.

Please restart your phone and give it a try .

Please confirm here if it got solved for you or if you are still encountering difficulties.

[Beccapooh88]

I restarted my phone & it did nothing.  I'll wait until the morning & see if it's there then.  

[ManuFitbit]

Hi Everybody. 

Thank you for being aware of the situation. We are sorry to hear that some of you have not yet received the Stress Management score.

Please, make sure of the following:

• Wear your device for at least 1 full day and night. In the morning, sync your device and check your score.
• Take at least 500 steps during the day. 
• Make sure your device can track your heart rate. For more information, see How do I track heart rate with my Fitbit device?
• Confirm that you are getting sleep stages. 

[Bogeyboo]

Yes…. Scores are there for 2 days now…

[ManuFitbit]

Glad to know that @Bogeyboo. 

Thank you for confirming that you are having the scores. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.