help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not able to log in to the Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2023 19:17 - last edited on ‎10-12-2023 11:18 by Fitbit Moderator

‎10-11-2023 19:17 - last edited on ‎10-12-2023 11:18 by Fitbit Moderator

So my versa isn't syncing, decided to do a factory reset and Uninstalled app. Now I can get back into the app! Tried signing in with my Google account and get an error message.. so now my fit bit is useless and can't use it at all!!  

 

Moderator Edit: Clarified Subject 

Best Answer
0 Votes
1 REPLY 1

‎10-12-2023 11:17

‎10-12-2023 11:17

Hi there @StephanieW1989, thank you for joining the community. 

Please let me tell you that yesterday we were experiencing some difficulties with our servers and it is probably the reason for your inconvenience. I encourage you to try again to log in and try to set up your device again. 

Best Answer
0 Votes