Notifications are not coming through my Versa 4

[Alinebr2887]

I have my versa 4 more than a year. It has only worked notification 3 or 4 times. It just randomly stops showing the notifications from my phone. Every time I enter the App, it just tells me to restart my phone, which I've done a million times.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Alinebr2887. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

To better assist you, may I know the model of the phone you're using? Do you have an Android device? If so, I'd like to provide the following steps that actually work for Huawei users, but whether you have an Huawei, I'd still suggest the following steps:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.