Notifications are not coming through my Versa 4

[Dolphins]

My Fitbit no longer showing me my notifications.  Bluetooth is connected on my phone. I’ve tried everything 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Dolphins. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 4 before reaching out.

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Set up notifications again. 
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Dster]

I'm having the same issue. I have tried these steps you listed above and they are not working. I have unistalled and reinstalled the app. Turned off my phone, turned off my Versa 4. What has happened? it's really annoying and frustrating.

[Guy_]

Hi @Dster - sometimes it can just be a setting, have you tried to pull down on the watch face and turn off all the icons and sync.

[RiRiTerri]

Just trashed Ionic and bought Versa 4 yesterday. 

Supposed to be the recommended best Fitbit but my problem is none of the notifications will work unless I have an Apple 15 or newer iPhone… mine is an Apple 11

This may be many of the other’s issue.

[Guy_]

Hi @RiRiTerri - you may be better off with a Versa 3, being older is closer to the ionic.

Don't uninstall the Fitbit App in case you can't load it again see device compatibility 

Fitbit have a 45 day refund policy or possibly authorised dealers too, some stores provide 14 to 30 day refunds.