Notifications are not coming through my Versa 4

[lucike8]

I've had this watch for about a year now, and honestly it's a piece of crap. I work in hospitals, sometimes in the ORs, and find it really useful to receive my messages on my watch. I'd just use speech to text, and that's all I would need. The Versa4, however, only works for a little before I have to perform an obnoxious amount of trouble shooting to get it to work.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @lucike8. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the notifications aren't working properly on your Versa 4. I understand your concern, I will do my best to help you with this!

To better assist you, may I know the main issue with the notifications? Are you referring to the on-wrist calls? Quick Replies? Notifications in general? What are the troubleshooting steps you've tried so far?

In the meantime, I'd recommend checking whether your Versa 4 is in sleep mode. When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

[Cforever]

Very frustrating. How do I get text messages thru my watch. O had it but now it's gone

[MarreFitbit]

@Cforever Welcome on board. I'm sorry to hear that your Fitbit device stopped receiving notifications. I understand how frustrating this can be. I'm here to help you!

To better assist you, would you mind confirming whether you've tried all the tips and recommendations I provided here.

[sourbonk]

I am having the same issue. I have checked the Versa and made sure its not in sleep or do not disturb mode. I have restarted the Versa and even my iphone. I also tried deleting the Versa off of the app and readding it. None of these have helped and notifications still aren't coming through my Versa. 

[MarreFitbit]

@sourbonk Thanks for stopping by in the Fitbit Community Forums and for your time in troubleshooting the issue with your Versa 4. 

Since none of the steps you tried have worked so far, I'd recommend resetting the notifications settings on your Fitbit app. To do so, please try the following in the order listed:

- Sync your Versa 4
- On the Fitbit app > Tap on your profile picture > Tap on Versa 4 > Tap Notifications and you'll see the option to disable them or to turn them on. If they are already off, try turning them on. 
- Log out of your Fitbit app
- Force quit the Fitbit app
- Restart your Versa 4 
- Log back into your Fitbit app
- Turn off the Notifications settings

If none of the above helps, may I know if you're receiving any error message in the Fitbit app regarding the notifications not working?

[Cforever]

Everything is working now. Thankyou



Sent from my Galaxy

[MarreFitbit]

@Cforever You're very welcome! I'm glad to hear that your issue is now solved. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!