On-wrist calls and Fitbit Pay issues with my Versa 4

[Katiemaz]

Hi all.  I’ve just got my new versa 4.. All set up but can’t answer calls it just says problem with connection on wrist.  And when I try paying with watch it says declined but goes through with my Apple Pay on my phone. Any help would be great.. 

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Katiemaz!

Sad to hear that you're having issues with your new Versa 4.
If you want to use all functions of your device in conjunction with your iPhone please make sure that your iPhone is running iOS 15 or higher. 
To hopefully let you soon enjoy on-wrist calls with your device, I'd suggest checking 'Why don’t on-wrist calls work on my Fitbit device?' following the link below:

How do I take on-wrist phone calls with my Fitbit smartwatch? 

Regarding your issue with Google Wallet please have a closer look here as a first approach to hopefully get things fixed:

​Tap to pay with your Fitbit device 

I'll keep my fingers crossed.

[MarreFitbit · Accepted solution]

Hi there, @Katiemaz. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issues with your Versa 4. I'll be glad to help you with this. 

Have you checked and tried what @Talahthas suggested? 

To better assist, I'd like to know if you had another Fitbit device prior to the Versa 4? If so, did you remove it from your phone's Bluetooth settings in case you're using the same mobile phone with your Versa 4?

If your old Fitbit device is still connected, please try the steps below in the order listed:

• Unpair your Versa 4 and old Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Set up notifications again. 
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Regarding the other issue, are you using Fitbit Pay or Google Pay? I believe that the steps I recommended above should also work with whatever pay method you're using since we are reestablishing the connection between your Versa 4 and phone. Nevertheless, if you continue having issues when trying to pay with your Versa 4 after trying those steps, may I know the exact message/error you receive so I can go from there? 

Keep me posted.