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On-wrist calls aren't working on my Versa 4

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‎05-05-2023 11:33 - last edited on ‎05-08-2023 06:52 by Fitbit Moderator

‎05-05-2023 11:33 - last edited on ‎05-08-2023 06:52 by Fitbit Moderator

The speech replies via microphone to text on my Versa 4 are not working.

 

I am getting the text notifications on my Versa 4; however when I try to speak my reply I end up getting a spinning circle followed by an error message: "Transcription Error: Oops something happened. Please tap to retry." No many how many times I retry it will not convert my speech to text. This started 2 updates ago. I have restarted my fitbit, the software, and my phone. Nothing helps. Even with my phone right next to me ut won't work. HELP PLEASE!

 

 

Moderator Edit: Clarified subject

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‎05-08-2023 07:01 - edited ‎05-26-2023 12:07

In response to SunsetRunner

‎05-08-2023 07:01 - edited ‎05-26-2023 12:07

Hi there, @MaynardGCrab. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. @SunsetRunner Thanks for trying to help!

In addition to the steps you've done so far, please try tips and recommendations provided here Why don't on-wrist calls work on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-05-2023 12:08

‎05-05-2023 12:08

First thing, do you use Android or iOS?

 

Best Answer

‎05-08-2023 07:01 - edited ‎05-26-2023 12:07

In response to SunsetRunner

‎05-08-2023 07:01 - edited ‎05-26-2023 12:07

Hi there, @MaynardGCrab. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. @SunsetRunner Thanks for trying to help!

In addition to the steps you've done so far, please try tips and recommendations provided here Why don't on-wrist calls work on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes