On-wrist calls aren't working on my Versa 4

[Stiletto]

I have gone through setup 3 times & my Versa4 syncs with my Samsung ZFlip for data transfers but it is not connecting with my phone for calls or messages.  What's up with this?  Frustrating!  Bought the Versa 4 mainly for this.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Stiletto. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. i understand why you're feeling frustrated. 

If you haven't done so yet, I'd recommend trying the following steps: 

• Make sure she's using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure her Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep the phone nearby with the Fitbit app running in the background. Her phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue having issues, try the following troubleshooting steps:

1. On the phone, turn Bluetooth off and back on.
2. Restart the Fitbit device once gain. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 4 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

Note that Versa 4 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging.