On-wrist calls aren't working on my Versa 4

[JiGu]

Versa 4 is connected to iPhone Bluetooth. “Versa 4 calls” is not discoverable or connected and is not showing in the “not connected” section. I have restarted phone and watch and disconnected and reconnected them several times but Versa 4 calls never displays. I have fogotten the device on Bluetooth rebooted watch and phone and reconnected to the Versa 4 but cannot connect to Versa 4 calls. Very disappointing. Has anyone solved this?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @JiGu. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the on-wrist calls are not working properly on your Versa 4. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've tried all the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Set up the on-wrist calls notifications once again. 
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Nevertheless, please keep in mind that the Versa 4 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. 

[JiGu]

Hello,

Many thanks for your reply. These instructions have allowed me to connect to both Versa 4 and Versa 4 Calls and now the watch is receiving phone call notifications.

Thanks.

[MarreFitbit]

@JiGu Awesome! I'm glad to hear that the steps provided did the trick! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!