On-wrist calls aren't working on my Versa 4

[sfitz01]

Versa 4 calls won’t stay connected to bluetooth even if the app is opened in the background on my phone. I get no calls or notifications through my fitbit anymore 


Moderator Edit: Clarified subject

[Guy_]

Hi @sfitz01 - Versa 4 calls won’t stay connected to bluetooth, it connects automatically when a call is detected.

Did you try a pull down on the watch face and turn off all the icons to be sure the watch is able to receive notifications and calls.

If the Fitbit App has lost connection with the watch you also won't get them.

Toggling Bluetooth off/on, restarting the watch, logging out of the Fitbit App and swiping off the active window and in Android clear the storage cache and force stop it before restarting the phone may also help remedy when the watch isn't syncing anymore.

See also Why won't my Fitbit device sync?

If your settings aren't correct you won't get them either.  How do I get notifications from my phone on my Fitbit device?

[MarreFitbit]

Hi there, @sfitz01. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. We're here to help you! 

As a first approach, please keep in mind what @Guy_ has mentioned as Versa 4 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. 

In addition to what you've tried, please try the following:

• Make sure you're using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep the phone nearby with the Fitbit app running in the background. Your phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue having issues, try the following troubleshooting steps:

1. On the phone, turn Bluetooth off and back on.
2. Restart the Fitbit device once gain. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 4 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

[sfitz01]

Thanks, it works now

[MarreFitbit]

@sfitz01 Awesome! I'm so glad to hear that the steps recommended did the trick! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!