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On-wrist calls aren't working on my Versa 4

I don’t see Versa 4 Calls in my Bluetooth devices 

Moderator Edit: Clarified subject

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Hi there, @SC351. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the on-wrist calls are not working properly on your Versa 4. I will do my best to help you with this!

As a first approach, please note that the Versa 4 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. 

If you're still having difficulties to connect your Versa 4 to the on-wrist call notifications, please confirm that you've tried all the steps below in the order listed:

  • Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Fitbit device.
  • If there is no connection, restart your Fitbit device.
  • Set up the on-wrist calls notifications once again. 
  • Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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I have tried all of the suggestions multiple times but cannot get my Versa 4 to allow answering calls on wrist. I'm about to give up and get an Apple watch!

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