Hi there, @Luckyedhenry. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the call notifications are not working on your Versa 4. I understand your concern, I will do my best to help you with this!
As a first approach, please note that the Versa 4 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect.
If you're still having difficulties to connect your Versa 4 to the on-wrist call notifications, please confirm that you've tried all the steps below in the order listed:
- Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
- Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
- Force quit the Fitbit app.
- Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth on your phone.
- Plug it into the charging cable and open the Fitbit app.
- Set up your Fitbit device.
- If there is no connection, restart your Fitbit device.
- Set up the on-wrist calls notifications once again.
- Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again.
With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
Regarding Alexa, I've seen you contacted our Support Team and they have already assisted you with that.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer