Quick replies aren't working on my Versa 4

[Gwen10a]

My new Versa 4 will show notifications from Messenger, but will not allow me reply to these messages. The watch says "message on it's way," but it never goes through. I can reply to messages on WhatsApp or Google Messages, but not though Facebook Messenger. I have allowed all permissions on Messenger and on the watch. I have done a factory reset. I have a Pixel 6. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Gwen10a. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the quick replies aren't working on your Versa 4. We're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

[Gwen10a]

I had contacted Support before posting and was told I'd hear back from the team in a few hours. They said "We’re currently working to resolve it and hope to have a fix soon." And then, "If you have any other questions about your Fitbit device or services, visit Help.Fitbit.com," which is why I posted. I don't yet have a solution for either issue I'm having. 

[Gwen10a]

Facebook Messenger still isn't working. Should I call support back? 

Gwen