Refund

[Tinok]

NO! I can't even set this one up!

[Odyssey13]

Hi @Tinok when purchased directly from Fitbit, you have 45 days from the date of purchase in which to initiate a return for a refund. After that, you would need to work with customer service for any issue's you're having. Other retailers have varying windows in which to return for a refund. Best Buy is generally 14 days, as an example

[Tinok]

I don't have my receipt as I thought this FitBit would be as good as the one I had was great! I shouldn't have to pay to send it back. I already paid for a FitBit that doesn't work. I would expect You to send me a new one that worked. I paid for a New FitBit and got an unworkable, useless one. Terrible business practice. I see I am not the only one. Be prepared to see your sales to decline!

[Odyssey13]

Hi @Tinok did you pay by credit card or some place that can issue you a receipt? I usually keep receipts until a warranty has expired on my products.

[Tinok]

🤔I will need to go look again

 Thanks for the info.

[tractorlegs · Accepted solution]

@Tinok, I've returned two Fitbits (for replacement) without any documentation whatsoever, most recently about 18 months ago. They've always been friendly and have always believed me. The second one, a Charge 5 that my wife owned, was even out of the 12 month warranty period. Contact them - hopefully you'll be pleasantly surprised. 

[Tinok]

Thank you for the advice. Since my last FitBit was great...I didn’t think
about keeping the receipt...🤦‍:female_sign:

[Tinok]

I don't even know where to send it.🤦‍:female_sign:I didn't even think it wouldn't work....

[Odyssey13]

@Tinokyou have to get with customer support as there is a procedure to follow for returning a device, but if you're over the specified time period, all Fitbit can do is help you to get the Versa 4 working.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options