help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen wake is no longer working on my Versa 4

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-11-2023 09:01 - last edited on ‎12-11-2023 09:53 by Fitbit Moderator

‎12-11-2023 09:01 - last edited on ‎12-11-2023 09:53 by Fitbit Moderator

Can't seem to select the button and motion display under DISPLAY in settings any longer????? That choice just looks dim and unselectable, any ideas?

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-11-2023 09:57

‎12-11-2023 09:57

Hi there, @moiranangle. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the screen wake feature on your Versa 4 not working. I'll do my best to help you with this. 

Based on your post, that often means that you have accidentally gotten "sleep mode" turned on in "quick settings". Sleep mode intentionally prevents screen coming on with wrist turn so as to not accidentally make light at night. To turn this setting off, please swipe down from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎12-11-2023 09:57

‎12-11-2023 09:57

Hi there, @moiranangle. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the screen wake feature on your Versa 4 not working. I'll do my best to help you with this. 

Based on your post, that often means that you have accidentally gotten "sleep mode" turned on in "quick settings". Sleep mode intentionally prevents screen coming on with wrist turn so as to not accidentally make light at night. To turn this setting off, please swipe down from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎12-11-2023 11:40

In response to MarreFitbit

‎12-11-2023 11:40

Thankyou....solved,!
Best Answer
0 Votes

‎12-12-2023 02:50

In response to moiranangle

‎12-12-2023 02:50

@moiranangle Awesome! I'm glad to hear that the steps provided did the trick. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes